Terms and conditions

Owner and legal notice

Benal Beach Apartments is the trade name used by Ionuț Muscalu (private individual), NIE X7133661G, Avenida del Parque 3, Bloque 3, Edificio Benalbeach, 29630 Benalmádena (Málaga), Spain. Email: vipmalaga@live.com · Phone / WhatsApp: +34 611 690 915.

Both apartments are registered in the Tourism Register of Andalusia as holiday homes (viviendas con fines turísticos): Sea View Apartment VUT/MA/39774, Beach Studio VFT/MA/32191.

Prices

Prices are per apartment per night and depend on the season, the dates and the length of stay. The total price, including cleaning and any applicable taxes, is shown before you confirm the booking. Local tourist tax, if introduced, will be communicated before booking.

Booking and payment

The full amount (100%) is paid at the time of booking. The booking is confirmed when the payment has been received and you have received a written confirmation by email.

Payment is made by card through Stripe, a secure payment provider integrated into our booking system (Smoobu). You enter your card details directly in Stripe's secure payment form. We never ask for card details by email or WhatsApp.

Cancellation by the guest

Free cancellation up to 30 days before the arrival date: the full amount is refunded to the original payment method, normally within 14 days.

Cancellations made less than 30 days before arrival, and no-shows, are not refundable.

No refund is given for late arrival or early departure. Date changes are possible on request, subject to availability.

We recommend taking out travel insurance that covers cancellation.

Cancellations must be sent in writing to vipmalaga@live.com or through the booking system.

Cancellation by the owner

If for reasons beyond our control (for example serious damage, a water or power failure in the building, or force majeure) we cannot provide the apartment, we will inform you as soon as possible and offer either a full refund of everything you have paid or alternative dates. Our liability is limited to the amount paid for the booking.

Check-in and check-out

Check-in from 15:00 (Beach Studio: until 00:00). Check-out between 08:00 and 11:00.

Both apartments have 24/7 self check-in; access instructions are sent before arrival once the guest registration details are complete. Early check-in or late check-out may be possible on request, depending on availability.

Number of guests and registration

Maximum occupancy: 4 guests in the Sea View Apartment and 2 guests in the Beach Studio. Only the guests registered in the booking may stay overnight.

Spanish law (Real Decreto 933/2021) requires us to register every guest. Before arrival you must provide the details of all guests, including an identity document for guests aged 14 and over. Without these details we cannot hand over access to the apartment.

House rules

Smoking is not allowed inside the apartments. Pets are not allowed. Parties and events are not permitted.

Quiet hours in the complex: 22:00–07:00 (21:00–07:00 in the Beach Studio block). Guests under 18 must be accompanied by a parent or legal guardian.

Please respect the rules of the Benal Beach community (pools, gardens, parking) and use the apartment with care. Serious breaches of these rules may lead to the end of the stay without a refund.

Damage and security deposit

Guests are responsible for damage caused during the stay by themselves or their companions. We may ask for compensation of up to €500 for the Sea View Apartment and up to €100 for the Beach Studio, based on the actual cost of repair or replacement, with photos and an explanation. Please tell us about any breakage straight away — accidents happen, and honesty always helps.

Resort facilities

The pools, water slides, gardens, gym, restaurant and other shared facilities of Benal Beach are run by the community of owners, not by us. Their opening hours are seasonal and may change or close for maintenance. The closure of a shared facility does not give the right to a refund, but we will always tell you what we know in advance.

Liability

We are not responsible for loss or theft of personal belongings left in the apartment or in the common areas, or for interruptions of water, electricity or internet supply caused by third parties, as long as we act quickly to solve them. Nothing in these conditions limits your rights as a consumer under Spanish and EU law.

Complaints

If something is not right, please tell us straight away so we can fix it during your stay. Official complaint forms of the Junta de Andalucía (hojas de quejas y reclamaciones) are available to guests on request. You can also contact the consumer offices (OMIC) or the consumer services of the Junta de Andalucía.

Applicable law

These conditions are governed by Spanish law. Disputes will be settled by the courts of Málaga, except where consumer law gives you the right to go to the courts of your place of residence.